Terms of service

Welcome to Dhrumi Shah Label. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. Orders & Payments

  • We currently accept prepaid orders only. Cash on Delivery (COD) is not available.
  • Orders are confirmed only after successful payment.
  • Once an order has been placed, it cannot be modified or cancelled after it has been processed or dispatched.
  • Some products may be made to order or produced in limited quantities. Once production has commenced, the order cannot be cancelled or modified.
  • We reserve the right to refuse or cancel any order due to product availability, pricing errors, payment issues or any unforeseen circumstances. In such cases, any payment received will be refunded.

2. Product Availability

  • All products are subject to availability.
  • Certain products are available in limited quantities and may sell out without prior notice.
  • We reserve the right to discontinue any product at any time without prior notice.

3. Shipping

  • Orders are dispatched within 7–14 business days after successful payment confirmation.
  • Delivery timelines may vary depending on your location and courier partner.
  • Dhrumi Shah Label shall not be held responsible for delays caused by courier services, weather conditions, public holidays, strikes or circumstances beyond our reasonable control.

4. Exchange Policy

  • We do not offer returns, refunds or order cancellations.
  • We only offer exchanges in the following cases:
    • Approved size exchange.
    • Product received in a damaged or defective condition.
  • Each order is eligible for one size exchange only.
  • Size exchanges are subject to product availability.
  • The replacement product will only be dispatched after the original garment has been received and successfully passed our quality inspection.
  • Customers are responsible for shipping charges associated with size exchanges unless the exchange is due to a manufacturing defect or an incorrect item sent by us.

5. Damaged Product Claims

To report a damaged or defective product:

  • You must contact us within 24 hours of receiving your order.
  • A continuous unboxing video, beginning before the parcel is opened and clearly showing the package and product, is mandatory.
  • Clear photographs and videos of the damage must also be submitted.
  • Claims submitted without an unboxing video or after the specified time frame may not be accepted.

If your exchange request is approved:

  • The garment must be packed securely in its original condition.
  • A clear photo or video showing the product being handed over to the courier partner must be shared as proof of return.
  • Failure to provide proof of handover may result in the exchange request being declined.

6. Product Inspection

All returned garments undergo a quality inspection before an exchange is approved.

An exchange request may be rejected if:

  • The garment has been worn, washed, altered or damaged after delivery.
  • Original tags, labels or packaging are missing.
  • The garment contains stains, perfume, makeup, deodorant marks, pet hair or any signs of use.
  • The returned product is different from the product originally supplied by Dhrumi Shah Label.
  • The exchange request is made beyond the specified time period.

If an exchange request is rejected after inspection, the original garment will be shipped back to the customer.

7. Product Variations

Many of our garments feature handcrafted techniques, traditional textiles, hand-painted artwork or artisanal detailing.

Slight variations in:

  • Print placement
  • Hand painting
  • Embroidery
  • Fabric texture
  • Colour tone
  • Handcrafted detailing

are natural characteristics of handmade products and are not considered manufacturing defects.

8. Colour Accuracy

We strive to display product colours as accurately as possible. However, actual colours may vary slightly due to:

  • Screen resolution
  • Mobile or monitor display settings
  • Studio lighting
  • Fabric dye lots

Such variations shall not be considered defects or grounds for exchange.

9. Size Selection

Customers are responsible for selecting the correct size using the Size Chart available on our website.

If you are unsure about sizing, we encourage you to contact us before placing your order.

Failure to refer to the Size Chart before purchase does not qualify for a refund or repeated exchange.

10. Intellectual Property

All website content including product designs, illustrations, graphics, logos, branding, photographs, videos, product descriptions and other creative material is the exclusive intellectual property of Dhrumi Shah Label.

No content may be copied, reproduced, modified, distributed or used in any form without prior written permission.

11. Limitation of Liability

Our liability is limited to the purchase value of the product.

We shall not be responsible for indirect, incidental, consequential or special damages arising from the purchase, use or inability to use our products.

12. Privacy

By placing an order, you consent to the collection and use of your personal information solely for processing your order, providing customer support and improving our services. Your information will never be sold or shared with third parties except where necessary to process payments or deliver your order.

13. Policy Updates

Dhrumi Shah Label reserves the right to update or modify these Terms & Conditions, Shipping Policy, Exchange Policy and other website policies at any time without prior notice.

Continued use of the website after any changes constitutes acceptance of the revised Terms & Conditions.

14. Contact Us

For any queries regarding your order or these Terms & Conditions, please contact us:

Email: dhrumi.slabel@gmail.com

WhatsApp: 9833308855